Refund Policy
At TheXon, we want you to be thrilled with your purchase. To ensure peace of mind, we offer a 7-day return policy on all luxury watches and smartwatches. If you’re unsatisfied for any reason, you may return your item for a full refund.
Returns & Refunds
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Return Window: Contact us within 7 days of receiving your order to initiate a return.
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Condition: Items must be unworn, undamaged, and in their original packaging with all tags, certificates, and accessories intact.
- Process: We’ll provide a prepaid return shipping label. Once we receive and inspect the item, your refund will be processed within 10 business days.
Exceptions
The following items cannot be returned:
- Products that show signs of wear, damage, or alteration.
- Items missing original packaging, warranty cards, or accessories (e.g., extra straps, chargers).
- Customized or engraved watches.
- Final sale items (e.g., clearance or discounted products).
How to Return a Product
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Contact Us: Email [support@thexon.com] within 7 days of delivery with your order number and reason for return.
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Return Label: We’ll email you a prepaid shipping label and instructions.
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Ship the Item: Securely package the product in its original box and include all materials.
- Refund Issued: After inspection, your refund will be processed to your original payment method within 10 business days.
Refund Details
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Payment Method: Refunds are issued to the original payment method (credit/debit card, PayPal, etc.).
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Bank Transfers (Pakistan): For payments made via local bank transfer or JazzCash/EasyPaisa, refunds will be processed to your provided account.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at [support@thexon.com]. We’ll arrange a replacement or refund at no extra cost.
Contact Us
For questions about returns or refunds, email us at [support@thexon.com].